At Easy Containers UK, we value your satisfaction and strive to ensure every customer receives high-quality storage and shipping containers.
This Refund and Returns Policy outlines our procedures for handling returns, replacements, and refunds for all products purchased through https://www.easycontainers.co.uk.
1. Overview
We aim to deliver every container in perfect condition, ready for immediate use.
However, if you’re not completely satisfied with your purchase or you’ve received a damaged or incorrect item, we’re here to help with a simple and transparent return process.
2. Eligibility for Returns
You may request a return or refund if:
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The container arrives damaged or defective.
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The wrong product or size has been delivered.
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You notify us within 20 days of delivery.
To be eligible for a return:
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The container must be in its original condition, unused, and unmodified.
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Proof of purchase (invoice or order confirmation) must be provided.
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All accessories, locks, and paperwork should be included where applicable.
3. Non-Returnable Items
Certain items cannot be returned, including:
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Custom-modified containers (cut-to-size, painted, or converted units).
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Clearance or discounted items clearly marked as non-returnable.
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Containers that show signs of use, damage, or alteration after delivery.
4. Refund Process
Once your return is received and inspected:
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We’ll send you an email confirming receipt and the outcome of your return request.
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Approved refunds will be processed within 7–10 business days.
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Refunds are issued via the original payment method.
If a replacement container is requested instead of a refund, we will arrange a free delivery of the replacement unit wherever possible.
5. Delivery and Return Costs
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If your container arrives damaged or incorrect, Easy Containers UK will cover all return and redelivery costs.
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If you change your mind or ordered the wrong size, you will be responsible for the return transport fee.
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All returns must be coordinated through our customer service team to ensure proper handling and safe collection.
6. Damaged or Faulty Containers
If your container arrives damaged or with visible defects:
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Take clear photos or videos upon delivery.
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Contact us immediately at info@easycontainers.co.uk.
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Include your order number and a brief description of the issue.
We’ll review your claim and arrange a replacement, repair, or refund as quickly as possible.
7. Cancellations
Orders can be cancelled within 24 hours of payment without penalty.
After dispatch or delivery, standard return conditions apply.
8. Contact Us
For questions about refunds, returns, or replacements, please reach out to our support team:
📧 Email: info@easycontainers.co.uk
🌐 Website: https://www.easycontainers.co.uk
9. Commitment to Customer Satisfaction
At Easy Containers UK, we pride ourselves on honesty, reliability, and top-quality service.
Your trust matters — if there’s ever a problem with your container purchase, we’ll do everything possible to make it right.